The FIDI Conference
WORKSHOP SESSIONS

These workshops will provide an overview and insight into the most recent developments to the the FAIM 3.2 Standard and the introduction of the new FAIM-DSP Modular Certification scheme and its key requirements.

FCC workshop 1: An Overview of the FAIM 3.2 Quality Standard

Speakers: John Prooij, FCC Project Manager Quality & Risk & Isabel Chillopa, FCC Customer Service Coordinator.

The session will give attendees an overview and insight into the most recent developments and key changes that have been incorporated into the FAIM 3.2 Standard (effective as from January 2019).

The FAIM 3.2 Quality Standard has been the next scheduled step in a quality maturity development, based on best practices and continuous improvement with a key focus on reducing risks, meeting contemporary industry requirements and exceeding customer demands.

Besides the mandatory foundation and international moving service criteria, demonstrating financial stability, applying effective supply chain management, assuring compliance with strict Anti-Bribery & Corruption, Anti-Trust as well as Data (privacy) Protection requirements, are all considered key pillars of the FAIM 3.2 Quality Standard.

Date: Monday, 27 April 2020 from 14h00 – 16h00
Free of charge
Registration required

FCC workshop 2: Introduction to the FAIM-DSP Certification

Speakers: John Prooij, FCC Project Manager Quality & Risk & Isabel Chillopa, FCC Customer Service Coordinator.

The session will give attendees an overview and insight into the new FAIM-DSP Modular Certification scheme and its key requirements. (Rollout as from 2020 FIDI Conference Japan)

Approved at the 2019 July Board Meeting in Copenhagen, FIDI has taken the initiative to extend its portfolio by including DSP services into its quality certification programme.
FAIM-DSP certification will be incorporated as an optional module into the FAIM 3.2 Quality Standard and can be obtained at the same time as the mandatory FAIM 3.2 compliance procedure.

FAIM-DSP certification will be based on the same methodology and thoroughness of the FAIM 3.2 Quality Standard.

Date: Tuesday, 28 April 2020 from 10h00 – 12h00
Free of charge
Registration required

Content Marketing / Branding Your Business

Speakers: Dominic Weaver, FIDI Focus editor

Growing your business through marketing: How to authentically and consistently market your services, raise awareness, increase sales and grow your business.

In our competitive marketplace, how do you stand out from the crowd – and why should your customers pick you?

Within this interactive session, Dominic Weaver, editor of FIDI Focus, will walk you through the importance of brand marketing – starting with basic principles, reviewing best practice examples and exploring guidelines of how to communicate with potential customers.

Topics include:

  • How to choose your company’s values, purpose and identity
  • Agreeing your consistent tone of voice
  • Possible marketing channels (such as advertising, social media and digital products)
  • Best practice examples of visual branding and communication.

Date: Wednesday, 29 April 2020 from 14h00 – 15h30
Free of charge
Registration required